Alternative dispute resolution

Pursuant to article 18 of Law No. 144/2015 of 8 September, it is hereby informed that in case of dispute or dissatisfaction with the service or product available, the consumer may resort to one of the Alternative Dispute Resolution entities listed in www.arbitragemdeconsumo.org and may also obtain additional information on this matter at www.consumidor.pt

Predial Finance is a member of CICAP.

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity:

National Center for Information and Arbitration of Consumer Conflicts (CNIACC). Telf. 213 847 484 (Call to national landline) Email. cniacc@unl.pt

Centre for Information, Mediation and Arbitration of Consumer Conflicts of the Algarve (CIMAAL). Telf. 289 823 135 (Call to the national landline) Email. apoio@consumidoronline.pt

Consumer Conflict Arbitration Center of the District of Coimbra (CACCDC). Telf. 239 821 690 (Call to the national landline) Email. geral@centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Centre (ACC). Telf. 218 807 030 (Call to the national landline) Email. juridico@centroarbitragemlisboa.pt

Consumer Information and Arbitration Centre of Porto (CICAP). Telf. 225 083 49 (Call to national landline) Email. cicap@mail.telepac.pt

Vale do Ave Consumer Conflict Arbitration Center (CACCVA). Telf. 253 422 410 (Call to the national fixed network) Email. triave@gmail.com

Braga Consumer Information, Mediation and Arbitration Center (CIAB). Telf. 253 617 604 (Call to national landline) Email. geral@ciab.pt

Consumer Information, Mediation and Arbitration Center Viana Castelo (CIAB). Telf. 258 809 335 (Call to national landline) Email. ciab.viana@cm-viana-castelo.pt

Madeira Consumer Conflict Arbitration Centre (CACCM). Telf. 291 750 330 (Call to national landline) Email. centroarbitragem.srias@madeira.gov.pt